Privacy
policy.

This website is operated by Hi-Tech Enterprises, the owner of the ProWeld® brand (“ProWeld”, “we”, “us”). We respect your privacy. This policy explains, in plain language, what information we collect through this website, why we collect it, and the choices you have.

1. Information we collect

We only collect information you choose to give us. When you send an enquiry or a quote request, we receive:

• your name, mobile number and email address;
• your company name and delivery city, if you provide them;
• the machines and quantities in your cart, and any message you write.

If you call us, email us or message us on WhatsApp, we receive the details you share in that conversation.

2. Your cart

The machines you add to your cart are saved only in your own web browser, so they stay there while you move between pages. We do not see your cart until you send it to us. You can empty it at any time from the cart page.

This website does not use advertising cookies or tracking analytics, and we do not build profiles of visitors.

3. How we use your information

• To reply to your enquiry and recommend suitable equipment.
• To prepare quotations, process orders and arrange delivery.
• To provide warranty, service and product support.
• To meet our legal, tax and accounting obligations.

We do not sell, rent or trade your personal information, and we will not send you marketing messages unless you ask us to.

4. Services we use

• FormSubmit (formsubmit.co) delivers enquiry and quote forms to our sales inbox.
• WhatsApp (Meta) handles any chat you start using our WhatsApp buttons, under WhatsApp’s own privacy policy.
• Google Maps shows the map on our contact page and opens if you choose “Get directions”.
• Google Fonts supplies the typefaces used on this site; your browser may share your IP address with Google when it downloads them.

5. How long we keep it

We keep enquiry details only for as long as needed to respond and to support any resulting order, warranty or legal requirement. Information we no longer need is deleted.

6. Keeping it safe

We take reasonable technical and organisational steps to protect your information against loss, misuse and unauthorised access. Access is limited to the people who need it to help you.

7. Your rights

Under India’s Digital Personal Data Protection Act, 2023 and other applicable law, you can ask us to access, correct or delete the personal information we hold about you, or withdraw consent you have given. Contact us using the details below and we will respond promptly.

8. Children

This website is intended for businesses and adult professionals. We do not knowingly collect information from children.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.

10. Contact us

Hi-Tech Enterprises (ProWeld)
Kh. No. 154/389, Ground Floor
Village Pooth Khurd
New Delhi, North Delhi – 110039
India
Email: info@proweldindia.com
Customer support: customercare@proweldindia.com
More ways to reach us: Contact page